Customer Matter

Consumer Matters

Consumers are the driving force behind the demand and supply chain in the market. It is a famous saying that “A consumer is the King”, but in reality, we have seen numerous instances where manufacturers, distributors, sellers, and retailers make huge profits by purposefully and intentionally lowering the quality of the goods and providing false information, amongst other practices. But now with the change of time, individuals are now more conscious of their rights with respect to the products they bought. Some rights of the consumers are Right to Safety from those goods and services that endanger life and property, Right to be Informed about the quality, quantity, potency, purity, standard and price of the products or services, Right to Choose from a wide variety of goods and services, Right to be Heard about the grievances of the consumers and to represent their case in relevant forums, Right to seek Redressal, means right to file a complaint against the unfair trade practices and the exploitation of the consumers and Right to Consumer Education.

Our Team at Y&S Legal, provide top notch services to the Individual buyers, developers and various public sector undertakings, from advising to drafting pleading and presenting them in District forums to Hon’ble Supreme Court of India level.

Some of the key services provided by our firms are:

• Advise on unfair contracts and trade practices;
• Preparing and reviewing consumer agreements;
• Presenting parties in consumers damages disputes;
• Settlement in consumer cases;
• Advise and appearance in consumer dispute redressal forums such as District Consumer Disputes Redressal Forum in the District, State Consumer Disputes Redressal Commission at the state level and the National Consumer Disputes Redressal Commission at the national level.

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